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Brown Wrapped Gifts

Environmental & Sustainability Policy

Last updated: 05/12/2025 At Little Crafters Boxes Ltd, we are committed to reducing our environmental impact and operating as sustainably as possible. We believe that small businesses can make a big difference by making responsible choices every day. Our Commitments Eco-Friendly Materials: We use FSC-certified wood and source materials from UK suppliers wherever possible. Sustainable Packaging: All packaging, tape, and materials are eco-friendly, biodegradable, and recyclable. Waste Reduction: We minimise waste by using a wood waste technology heater to burn offcuts and heat our workshop, ensuring nothing goes to landfill. Renewable Energy: We are installing solar panels to generate our own renewable energy. Green Infrastructure: We are creating a green car park for staff to encourage sustainable travel and reduce our environmental footprint. Continuous Improvement: We regularly review our operations to find new ways to reduce our carbon footprint and improve sustainability. Working with Suppliers and Customers We encourage our suppliers to adopt environmentally responsible practices. We aim to educate and inspire our customers to make eco-friendly choices through our products and content. Compliance We comply with all relevant environmental legislation and best practice guidance. Review We review this policy annually and update our commitments as we continue to grow and learn. For questions about our environmental policy, please contact hello@littlecraftersboxes.co.uk.

Delivery Policy

Last updated: 05/12/2025 At Little Crafters Boxes Ltd, we aim to deliver your order promptly and reliably. Please read our delivery information below. 1. Delivery Areas We deliver throughout the UK. For international delivery enquiries, please contact us at hello@littlecraftersboxes.co.uk before placing your order. 2. Delivery Times Orders are usually dispatched within 1–3 working days of payment. Standard delivery typically takes 2–5 working days from dispatch. Subscription boxes are dispatched on a regular schedule as stated at the time of purchase. You will receive a confirmation email when your order has been dispatched. 3. Delivery Charges Delivery is free for most UK orders (unless otherwise stated at checkout). Additional charges may apply for express delivery or remote locations. Any delivery charges will be clearly shown at checkout before you confirm your order. 4. Delivery Partners We use reputable delivery services (such as Royal Mail, DPD, or similar) to ensure your order arrives safely and on time. 5. Missed Deliveries & Incorrect Addresses Please ensure your delivery address is correct at checkout. We cannot be responsible for items lost due to incorrect address details. If a delivery is missed, the courier will usually leave a card with instructions for redelivery or collection. 6. Delays While we aim to meet our delivery times, delays can occasionally occur due to factors beyond our control (e.g., weather, strikes, courier issues). We will notify you promptly if we are aware of any delay. 7. Damaged or Missing Items If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us at hello@littlecraftersboxes.co.uk within 7 days. We will investigate and resolve the issue as quickly as possible. 8. Contact Us For any delivery queries, please contact us at: hello@littlecraftersboxes.co.uk or write to: Little Crafters Boxes Ltd Atlas House Westcliffe Sleaford NG34 8RG

Returns & Refunds Policy

Returns & Refunds Policy Last updated: 05/12/2025 At Little Crafters Boxes Ltd, we want you to be delighted with your purchase. If you are not completely satisfied, please read our policy below. 1. Your Right to Cancel If you change your mind, you have the right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations. To exercise your right to cancel, please contact us at hello@littlecraftersboxes.co.uk within 14 days of delivery. 2. Returns Process Please notify us by email before returning any items. Items must be returned unused, in their original packaging, and in a resalable condition. Please include your order number and contact details with your return. You are responsible for return postage costs unless the item is faulty or incorrect. 3. Refunds Once we receive your returned item, we will inspect it and notify you of the outcome. If approved, a refund will be issued to your original payment method within 7 working days. Delivery charges are only refunded if the item is faulty, damaged, or incorrectly supplied. 4. Faulty or Damaged Items If your item arrives faulty, damaged, or not as described, please contact us within 7 days of receipt with your order number and a photo of the issue. We will arrange a replacement, repair, or refund at no extra cost to you. 5. Non-Returnable Items For hygiene and safety reasons, we cannot accept returns of: Personalised or made-to-order items Digital downloads (once accessed) Any item that has been used or is not in a resalable condition 6. Exchanges If you wish to exchange an item, please contact us. We will advise on stock availability and the process for returning your original item. 7. Contact Us If you have any questions about returns or refunds, please contact us at: hello@littlecraftersboxes.co.uk or write to: Little Crafters Boxes Ltd Atlas House Westcliffe Sleaford NG34 8RG

Terms and Conditions

Last updated: 05/12/2025

 

These terms and conditions (“Terms”) apply to your use of our website (www.littlecraftersboxes.co.uk) and to the purchase of any products or services from Little Crafters Boxes Ltd (“we”, “us”, “our”).By using our website or placing an order, you agree to these Terms. Please read them carefully before using our site or making a purchase.1. Company InformationLittle Crafters Boxes LtdAtlas House, Westcliffe, Sleaford, NG34 8RG, UKCompany Registration Number: 13464899VAT Number: 4320 91231Email: hello@littlecraftersboxes.co.ukTelephone: 01526 7012142. Use of Our WebsiteYou may use our website for lawful purposes only. You must not misuse our website by knowingly introducing viruses, trojans, or other malicious material.We reserve the right to suspend or terminate your access to our website at our discretion, without notice or liability.3. Products and OrdersAll products are subject to availability.We reserve the right to change product descriptions, prices, and availability at any time.By placing an order, you confirm that all details provided are accurate and you have the authority to make the purchase.We reserve the right to refuse or cancel any order at our discretion.4. Pricing and PaymentAll prices are listed in GBP (£) and include VAT unless otherwise stated.Payment must be made in full at the time of order via our approved payment methods (e.g., Stripe, PayPal).We reserve the right to change prices at any time, but changes will not affect orders already placed.5. DeliveryDelivery times and charges are set out in our Delivery Policy.We aim to dispatch orders promptly and will notify you of any delays.Risk in the products passes to you upon delivery.6. Returns and RefundsOur Returns and Refunds Policy sets out your rights to return products and receive refunds.Please contact us at hello@littlecraftersboxes.co.uk if you have any issues with your order.7. SubscriptionsSubscription products (e.g., craft box subscriptions) will be delivered according to the schedule specified at the time of purchase.You may pause or cancel your subscription at any time, subject to our Subscription Policy.We reserve the right to change subscription terms with reasonable notice.8. Intellectual PropertyAll content on our website (including text, images, logos, and designs) is the property of Little Crafters Boxes Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or reproduce content without our prior written consent.9. Limitation of LiabilityTo the extent permitted by law, Little Crafters Boxes Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim shall not exceed the price paid for the product in question.10. Data ProtectionWe process your personal data in accordance with our Privacy Policy and Cookies Policy.11. Governing LawThese Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.12. Changes to These TermsWe reserve the right to update these Terms at any time. Changes will be posted on this page. Continued use of our website or services constitutes acceptance of the revised Terms.13. Contact UsFor questions about these Terms, please contact hello@littlecraftersboxes.co.uk or write to:Little Crafters Boxes LtdAtlas HouseWestcliffeSleafordNG34 8RG

Carbon Reduction Policy

Little Crafters Boxes Ltd – Carbon Reduction Policy

At Little Crafters Boxes Ltd, we are committed to reducing our environmental impact and operating as sustainably as possible. Our actions include:

  • Using only eco-friendly, biodegradable packaging and tape

  • Sourcing FSC-certified wood and UK-based materials wherever possible

  • Burning wood offcuts in a waste heater to heat our workshop, ensuring nothing goes to landfill

  • Installing solar panels to generate renewable energy for our operations

  • Creating a green car park for staff to encourage sustainable travel

  • Continuously seeking new ways to minimise our carbon footprint and improve our sustainability

We review our practices regularly and are committed to ongoing improvement in line with environmental best practice.

Privacy Policy

Last updated: 05/12/2025

 

Little Crafters Boxes Ltd (“we”, “us”, “our”) operates the website www.littlecraftersboxes.co.uk and is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We may update this policy from time to time, so please review it regularly.

 

Data Controller:
Little Crafters Boxes Ltd, Atlas House, Westcliffe, Sleaford, NG34 8RG, UK

1. Information We Collect

Personal Data:
We may collect personal data you provide directly, including:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Any other information you provide voluntarily (e.g., goals, business details, health-related information for clients)

Automatically Collected Data:
When you use our website, we automatically collect:

  • Log and device data (IP address, device type, browser, operating system, referring URLs, time zone)

  • Cookie and usage data (see Cookies Policy below)

2. How We Use Your Information

We use your information to:

  • Provide and improve our products and services

  • Respond to your enquiries and requests

  • Communicate with you about updates, new features, or relevant news (you can opt out at any time)

  • Understand and analyse usage to improve our offerings

  • Comply with legal and regulatory obligations

3. Sharing and Disclosure

We do not sell your personal data. We may share your information:

  • With trusted third-party service providers (e.g., payment processors, analytics, marketing, IT, delivery) who help us operate our business; these providers are only allowed to use your data for the services they provide to us

  • Where required by law or to protect our rights, safety, or property, or that of others

  • In connection with a business transfer (e.g., merger, acquisition, sale of assets)

  • With your consent or as otherwise disclosed at the time of collection

Analytics & Advertising:
We use Google Analytics and Facebook (Meta) for analytics and advertising purposes. You can opt out as described in the relevant sections above.

Payments:
We use Stripe and PayPal for payment processing. We do not store your card details; please refer to their privacy policies for more information.

4. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, or as required by law.

5. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing of your data

  • Withdraw consent at any time (where applicable)

  • Data portability (receive a copy of your data in a commonly used format)

  • Opt out of marketing communications at any time

To exercise your rights, contact us at hello@littlecraftersboxes.co.uk. We may need to verify your identity before responding.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no system is completely secure.

7. Children’s Privacy

Our website is not intended for children under 16. If you believe your child has provided us with personal data without your consent, please contact us.

8. Links to Other Sites

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page, and significant changes may be notified to you directly.

10. Contact Us

For any questions or concerns about this policy or your data, please contact hello@littlecraftersboxes.co.uk or write to:

Little Crafters Boxes Ltd
Atlas House
Westcliffe
Sleaford
NG34 8RG

Cookies Policy

Last updated: 05/12/2025

We use cookies and similar technologies to enhance your experience, enable certain functions, provide analytics, and deliver personalised advertising.

Types of cookies we use:

  • Essential cookies (for site functionality)

  • Analytics cookies (to understand usage and improve our site)

  • Advertising cookies (to deliver relevant ads)

Managing cookies:
You can control cookies via your browser settings. Note that disabling cookies may affect site functionality. For more information, visit www.allaboutcookies.org.

Third-party cookies:
We use cookies from Google Analytics, Facebook, and others for analytics and advertising. See their privacy policies for details.

If you have any questions about our privacy or cookies policy, please contact hello@littlecraftersboxes.co.uk.

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